What are your security procedures?
What is your secure check-in system?
What is your health policy?
What if my kid has special needs?


What are your security procedures?

We follow a few basic principles:

  • We are careful to stick to a volunteer to kid ratio
  • We have a “never alone” policy for our team, so kids are always within sight of multiple team members
  • We background check our volunteers and train them in child protection protocol
  • We use a secure check-in system (see FAQ for more on this)
What is your secure check-in system?

Our check-in system works like this: children cannot be received into our programs without first signing in. When you sign in, you will receive one sticker per child, and one parent sticker per family. Your child wears their name-tag to their class. This has their name, any allergies or medical concerns, and a unique letter-number combination for your family for that day. To pick up your child, just show your sticker with the matching number. The number will also flash on the screens in the auditorium if for any reason we need to reach you during the service.

If you lose your tag, you will have to get a team leader or staff member to accompany you to pick up your child. New tags are printed with unique numbers, so you can’t just get a new tag without your children also getting new tags.

What is your health policy?

No fevers, rashes, diarrhea or vomiting within the last 24 hours. If you have a terrible cough or contagious infections like hand and foot or pink eye, stay home. This goes for kids and volunteers.

What if my kid has special needs?

We want every child to find a place to belong at Riverwood Kids! If your child needs extra support or has some special needs, speak with the site director or give our office a call so we can arrange the support needed.